The game doesn't load/keeps freezing

If the game doesn’t load or freezes, please follow the steps below to resolve the issue:

• Shut down all the other running applications on your desktop computer as they can affect the game’s performance.
• Check the stability of Internet connection. Most of the problems are connected because of an instability of Internet connection than with the speed of data transmission. If it is necessary, restart  Wi-Fi.
• Please clear your browser's cache and cookies.
• Ensure your browser is up to date and you have the latest drivers through websites like WhatIsMyBrowser.com
• For better performance, we recommend using Mozilla Firefox or Internet Explorer 11 (Edge)
• Finally, try restarting your computer.